SASSA SRD Appeal 2026: How to Appeal a Declined R370 Grant
If SASSA declined your SRD R370 grant for a month and you believe the decision is wrong, you can start a SASSA SRD appeal online for free. Lodge your appeal at srd.sassa.gov.za/appeals within 30 days of the decline, and no later than 90 days.
This guide shows you when an appeal makes sense, how to lodge one and how to track it.
Quick facts
| Question | Answer |
|---|---|
| Where do I appeal? | srd.sassa.gov.za/appeals |
| Who decides? | The Independent Tribunal for Social Assistance Appeals (ITSAA), which is separate from SASSA |
| What does it cost? | Nothing |
| What is the deadline? | Within 30 days of the decline, and no later than 90 days |
| How long does it take? | Usually 60 to 90 days |
| How many appeals do I need? | One for each declined month |
On this page
Step 1: Check why you were declined
Do a status check at srd.sassa.gov.za/sc19/status. Find the declined month and write down the reason that SASSA gives.
Then decide whether an appeal makes sense:
| Your situation | Should you appeal? |
|---|---|
| The reason is wrong. For example, SASSA says you have income, but you do not | Yes |
| The money in your account was a once-off gift, loan or refund | Yes |
| Your UIF payments or NSFAS funding have ended | Yes |
| Your status is still pending | No. Wait for a decision first |
| You did receive more than R624 that month | No. Wait for next month’s check |
| You receive another SASSA grant for yourself | No. The decline is correct |
Step 2: Lodge your appeal online
- Go to srd.sassa.gov.za/appeals.
- Enter your ID number and the cellphone number you applied with.
- Request a PIN, then enter the PIN that arrives by SMS.
- Select the month you want to appeal.
- Choose the reason for your appeal from the list.
- Submit your appeal and keep the confirmation SMS.
Repeat these steps for every month that was declined.
Step 3: Keep your proof ready
ITSAA checks your details again. It may ask you for proof, so keep the right documents ready.
| Decline reason | Useful proof |
|---|---|
| Alternative income source identified | Bank statements for that month and an affidavit that explains the deposit |
| UIF registered | A letter or statement that shows your UIF claim has ended |
| NSFAS registered | A letter from NSFAS that confirms your funding has ended |
| Government payroll registered | A termination letter or your final payslip |
| Identity verification failed | Your ID, and proof that your details at Home Affairs are correct |
| Existing SASSA grant | Proof that the other grant has stopped |
Step 4: Track your appeal
Go back to srd.sassa.gov.za/appeals and enter the same ID number and cellphone number. The page shows the status of each month that you appealed.
| Appeal status | What it means |
|---|---|
| Pending | ITSAA has not decided yet |
| Approved | Your appeal succeeded, and SASSA will pay you for that month |
| Declined | Your appeal did not succeed |
What happens after the decision?
- If your appeal succeeds: SASSA pays the R370 for each month that ITSAA approves. Make sure that your banking details are correct so that the payment does not fail.
- If your appeal fails: the ITSAA decision is the last step in the SRD appeal process. If you still believe it is wrong, you can ask the High Court to review it. Get legal advice first, for example from Legal Aid South Africa.
While you wait, SASSA still assesses you every new month. An appeal for one month does not stop a later month from being approved. Do not submit a new application while your appeal is open.
Common mistakes to avoid
- Missing the deadline
- Appealing a month that is still pending
- Appealing only one month when several were declined
- Using a different cellphone number from the one you applied with
- Paying someone to appeal for you. Appeals are free, and nobody can speed them up
Frequently asked questions
Is an appeal the same as a reconsideration?
Some people still call an SRD appeal a “reconsideration”. Either way, you use the same official appeals page.
Can I appeal after 90 days?
No. After 90 days, you lose the right to appeal that month. Appeal as soon as you see the decline.
Can someone else lodge my appeal?
A person you trust may help you to use the website, but the appeal must be lodged with your own ID number and cellphone number. Never share your PIN with a stranger.
Do I need a lawyer?
No. The online appeal is designed for you to complete on your own.
Do I keep getting paid during an appeal?
An appeal covers only the month that was declined. SASSA pays you for any other month that it approves.
This guide is independent and is not affiliated with SASSA. For official information, visit sassa.gov.za or call 0800 60 10 11.